When The Future Becomes The Present: The Potential of Artificial Intelligence

Soon, the use of Artificial Intelligence (AI) in the industry will be essential. With the market becoming more competitive, companies are forced to resort to new technologies to reduce costs and increase productivity. A preliminary technology to accelerate the adoption of AI in business processes is Robotic Process Automation (RPA), where software robots are programmed to automate highly repetitive processes that follow rule-based patterns. We have been talking about RPA for years, but recently the approach developed to “IPA”, from the English “Intelligent Process Automation”.  As more and more AI-based approaches like understanding the written text or recognizing the content of pictures become part of business process automation, we see our visions of the past come true.

We must be aware that Artificial Intelligence has come to stay, and this is not something to worry about. Many people see the implementation of AI as a threat, when in fact it is not. The goal is not to replace people, but to increase their performance and take charge of processes that don’t add much value to the company. In this way, employees will be able to focus on more creative and value-adding activities. But training and learning are crucial for companies and individuals to stay successful. People need to be enabled to successfully implement AI-based approaches in companies.

Another big challenge for artificial intelligence is not only the lack of technical knowledge but the lack of data for products and automated processes to work properly. Data collection is an important requirement as it is used by AI to learn and train for the right understanding. The more you train, the better you get – that applies to most AI-algorithms. But the quality of data and how that data is preprocessed is as important as the quantity. You can compare it to a teacher: a good teacher that explains comprehensibly and gives you the right information in the right form will make you learn and reason better.

There are still challenges in the growing adoption of Artificial Intelligence and deniers will focus on these issues. But for companies, and for everybody personally, AI brings the chance to make a successful difference in the future.

Sven Manutiu, CEO and Managing Director at Roboyo.

 

This article was originally published at the Harvard Deusto magazine in November 2019.
Tags: #RPA #FutureOfWork #DigitalProcesses #PhysicalRobots, Artificial intelligence, intelligent automation