In his famous and much-cited article “IT doesn’t matter” author and opinion maker Nicolas Carr positioned himself against “technology faith” and denies enterprise IT a sustainable strategic relevance in competition – IT becomes commodity. A more than 10-year-old thesis, which today may seem ludicrous in times of megatrends Digital Transformation or Industry 4.0 to Internet of Things. However, it also shows the two hearts of enterprise IT.
No industry is more familiar with hypes than IT and every CIO knows the difference between realistic opportunities and inflated expectations. Besides new requirements, technologies and innovations everything must run smoothly – so be operated and maintained. As unspectacular stability, continuity and efficiency may sound, recent examples at Deutsche Telekom or Deutsche Bank show how painful IT breakdowns can be.
From the CIO nothing more is expected than bringing two constantly changing worlds together in harmony.
Change is steadily increasing
The difference between a mainframe host program and a mobile cloud app is huge. And like technologies are evolving faster and faster also organizations and processes are increasingly changing more rapidly.
The different view of some analyst demonstrate how challenging this task for the CIO is. E.g. need for a bi-modal IT (Gartner), multi-speed IT (Accenture) or one high speed IT (Forrester).
What remains clear is: to avoid frustration, tension and therefore a shadow IT, the CIO must know his IT landscape, systems, company, processes and colleagues.
A solution: Robotic Process Automation (RPA)
Robotic Process Automation offers new solutions for the CIO to loosen the tension between changing processes and the As-Is-system landscape and to respond to change quickly. With RPA IT can support new and changing processes in a matter of weeks and therefore be a true business partner and prevent an uncontrolled shadow IT.
Since RPA’s software robots can use the graphical user interfaces of existing applications, solutions can be created without changng the existing IT environment.
Even business processes in Legacy systems, where large capital investments want to be avoided and changes bring uncertainty, can be automated with RPA – even without expensive and risky adaptation.
With RPA departments have a new solution to quickly and flexibly minimize manual efforts, increase quality and to allow automation for new processes, which are not economical to implement with conventional IT solutions.
The modern enterprise IT can offer new services with RPA in their portfolio, advice internal customers and bring software robots in appropriate application to deploy the solution advantageously for the company.
RPA does matter
Robotic Process Automation is already successful in application and an important and valuable tool, that supports the CIO in his challenges and creates added value immediately. RPA helps the CIO on the one hand to operate efficiently, integrated and safe existing systems, and on the other hand to increase digitization, IT-enabled processes and realize profitable innovation: RPA does matter!
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