Unfortunately, it is true that for some companies it took the effects of a global pandemic to change their perspective and vision of digital technologies. The well-known COVID-19 virus has acted as a wake-up call for companies to start the digital transformation.
Many factors are contributing to this change, but the main one is the remote work we are doing as offices remain closed across the world. While some purely digital companies can continue to work normally, like ours, many others have systems and operations which need to be automated to adapt to the new normality.
What is the problem? The time constraints and the criticality of tasks to automate. Let’s suppose that we have two companies in the same sector, one has already been active in its automation and digital transformation. It has conducted change management within different areas and departments and has adapted business processes to run automatically. As a result of this transformation, their employees can work remotely without problems as many repeatable but important tasks are taken care of. The other company had not yet considered the world of RPA and has had to catch up at a fast pace amid the crisis of covid-19. Without any preparation to work remotely, and on top of that the burden of performing their usual critical tasks, the outcome of the two companies will not be the same. The time constraints and the ability to perform critical tasks are radically different, therefore, their experience and success in digital transformation will be too.
Covid-19 is accelerating this situation like never seen before and companies are responding and adapting piece by piece. A very wise decision, because if your company does not transform and automate its processes it will be at a significant disadvantage compared to its competitors as the situation continues. Intelligent automation is the only way, I would say, to increase the efficiency of your employees and your processes, while at the same time achieving your goals. What happens if you decide not to do it? Ask the 133,000 companies that have had to close because of this unexpected global pandemic.
Monica Glodeanu, Managing Director at Roboyo Spain
This article was originally published in the Harvard Deusto magazine in October 2020.