To run the model internally we recommended a lean concept to our client, which could be stood up using six dedicated and specialized resources. Amongst other roles, critical to the success of the automation function is establishing a sound automation infrastructure. This is essential for scaling the portfolio of automation opportunities and accelerating subsequent development cycles. It is also critical to ensure the IT department is also involved in the journey to derive requirements and foster alignment and support.
The Automation Function or Center of Excellence will also provide the technical governance and organizational structure for intelligent automation (short,- to mid-term outlook), including the design of the right roles and responsibilities within the selected automation software and ownership of the RACI for driving technical solution preparation and delivery.
Once established, the Automation Function drives and governs the overall service delivery model from pipeline management and process identification, to development and management in operations. The function owns automation delivery methodology, providing the tools and templates necessary to equip business units with the means to engage in automation.