Consumer Goods industry

Robotic Process Automation for the Consumer Goods Industry

There is a common trend in the consumer goods industry indicating that the industry leaders of today won’t be the leaders of tomorrow. The only way to keep up is to embrace the automation capabilities that are powering the transformation of the industry. Industry players that want to remain relevant will need to adapt to this ever-changing environment. Robotic Process Automation can support companies on this journey and enable the organization as well as the employees to embrace digitalization.

Automation Topics

CUSTOMER SERVICE

RPA can automate multiple rule-based processes to respond to queries in real-time and reduce turnaround time to seconds.

PAYMENT RECONCILIATION

Reconciliation can be a task with a high volume of open items, but RPA robots can decrease manual work by interfacing between multiple systems directly.

COMPLIANCE

Through automation, companies can ensure accurate reporting with real-time snapshots of the company’s operations.

REPORT AUTOMATION

Companies need to prepare reports and present to their stakeholders to show performance, RPA can generate these.

Process Examples

MAPPING CUSTOMER BUYING PATTERNS

MICRO-TARGETING & PREDICTIVE MODELING

CUSTOMER FEEDBACK
MANAGEMENT

AUTO-RECOMMENDATIONS

CONTACT (CLASSIFICATION)

Automation Benefits

20%

of market growth between 2011 to 2015 came from digital disrupters who represent only 10% of the market

43%

of industry executives automate tasks primarily to cut costs and increase efficiency

90%

of industry workers are ready to engage in the digital transformation of work

"According to recent studies, 54% of the work done in the Retail & Consumer Packaged Goods (CPG) industries have the potential to be automated by RPA, and the retail automation market predicted to grow from USD 8.79 billion in 2017 to USD 14.03 billion in 2022."

Consumer Goods Automation Case Study

Download this case study to discover how one of the largest sports manufacturer in the world, with over 50.000 employees and more than 70 years in the market, drastically reduced processing times and moved employees to higher-value activities.

Consumer Goods Related Content

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